Announcements
EARTHQUAKE UPDATE
March 1st, 2011
Christchurch Earthquake 22 Feb 2011 – Customer Update 4
Thank you for your continued support and expressions of concern and sympathy.
Due to the efforts and capabilities of our staff, one week on from the devastating earthquake, Jade has returned to normal operations. Despite suffering personal losses and hardship, our staff have continued to provide uninterrupted business support to our customers. They have also shown great flexibility in continuing to deliver product enhancements despite having to work remotely in many cases.
All buildings on our campus are now occupied by those staff who are able to travel. Our Operations Centre, data and voice services have remained active throughout the period and full 24x7 cover is being provided.
We are continually reviewing and improving our Business Continuity processes in order to ensure that customer service and delivery standards will be maintained over the longer Christchurch rebuilding period. Christchurch remains our hometown and we will continue to provide our core services from our campus, whilst our other sites and the wider Jade Group worldwide help provide resilience and additional capability.
Our thoughts remain with those families and businesses that are at the centre of the earthquake and we will endeavour to provide them with any support that we are able to.
Yours sincerely
David Lindsay
Chief Financial Officer
Jade Software Corporation Limited
February 25th, 2011
Christchurch Earthquake 22 Feb 2011 – Customer Update 3
Dear Jade Customers
Our thoughts are with those Christchurch families and beyond who have suffered personal loss during this tragedy. Along with all Christchurch residents, Jade staff have rallied to support those who need help, both inside and outside the Company.
Jade continues to provide 24x7 support for all our customers. Our Operations Centre has full power and connectivity for data and voice lines while all Service Support numbers are functioning. Our application developers are working from remote locations in the Christchurch area and our other sites worldwide.
Repair work is underway to fix the non-structural damage that occurred to our buildings and we expect them to be fully back on line once this work has been completed.
We remain very grateful for the many offers of support that we have received both personally and as a Company.
Kind regards
David Lindsay
Chief Financial Officer
Jade Software Corporation
February 23rd, 2011
Christchurch Earthquake – Customer Update 2
Dear Jade Customers
Thank you for the many personal expressions of concern and offers of support that we have received over the last 24hrs. They are very much appreciated and have been passed on to our staff.
Almost all Jade personnel have been accounted for and thankfully there are no reported injuries to date. Operationally we are continuing to provide full 24x7 cover and customer support from our campus which is located outside the Christchurch CBD.
Our buildings have now been inspected by engineers and have been certified as having no structural damage. Minor building repairs are being organized where necessary and we are aiming for re-occupation from Monday 28th February; noncritical staff are continuing to work remotely until then.
I am very proud of the way our staff have handled this tragic event, uniting to ensure the smooth execution of our business continuity plans and supporting each other through this challenging period.
Kind regards
Craig Richardson
Managing Director
Jade Software Corporation
Christchurch, February 22nd, 2011
Dear Jade Customers
You may be aware that today an earthquake struck Christchurch. I am writing to confirm that our business continuity plan was activated to maintain operational services. No customers have experienced any disruption to any services. Our offices, which are located outside the Christchurch CBD, have suffered some superficial damage and non-critical staff members have been asked to work remotely while these buildings are inspected and cleared for re-occupation. Our data centre and network facilities remain fully operational and Central Systems continues to be manned 24x7.
We are aware of congestion to fixed and mobile telecommunications links to Christchurch, however, our internal phone and data networks are fully functional. We will be issuing daily updates to keep our customers fully informed. If you have any concerns and are unable to contact your Account Manager, feel free to call me directly on +64 2199 1873 or email crichardson@jadeworld.com.
On behalf of the Company and staff we thank you for your concerns and appreciate your patience over the next few days. Our thoughts are with our Christchurch customers and any of you who have family or friends based in Christchurch and the surrounding areas.
Kind regards
Craig Richardson
Managing Director
Jade Software Corporation