Multiple Values

If a field has multiple values:

  • Any new values in the import file from the server are added to the laptop data.

  • Any existing values in the laptop data that are not in the import file are removed.

 

If a child object has multiple values and the object being imported doesn't exist on the laptop system, it will be added. This could happen with case roles for a case.

If the object exists on the laptop, it's updated field by field according to the rules in the table above.

Any objects that don't match an object being imported, are removed.

ICM uses a key field to decide whether an object is new to the laptop or already exists on it.