Information and Incident Reports
Your agency can set up information and incident reports.
The details you enter for these reports depend on how you set up the reports. If you don't set up incident or information reports, these menu items won't display on the main menu.
You can escalate an information or incident report to a case.
You can also create an incident or information report from a Microsoft Word or PDF document.
For details about configuring incident and information reports, see Managing Entity Types.