More Users Can Submit Case Notes for Review

Previously, only the person who created a case note could submit it for review and select someone to review it.

Now other people assigned to the case can submit a case note for review.

To do this, they need the new Can submit case note for review permission.

 

To access this permission:

  1. Open a case.

  2. Select the Access tab.

  3. Select a team, designation, or individual user.

  4. Toggle the icon beside the Can submit case note for review permission to give the permission to a person or team.