Set up a System-wide Case Role
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Select Admin > Code Tables > System.
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Expand the Type drop-down > Select Case Role.
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Enter a description for the role in the field provided.
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Select Save.
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Select Admin > Entity Definition > Types.
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Find and select the type of case entity you want to add a system-wide case role definition to.
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Select Edit.
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Select the Security tab.
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Select the default security profile.
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In the Security access area, select the Case Team option.
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Double-click the case team you created or use the Select
icon to associate it with this type of case file entity.
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To change the access rights from view to edit, toggle the icons beside the case roles.