See Which Users Have Access to Cases

To audit the security configuration in ICM, auditors need a report that shows who has access to a case and in what capacity – As an individual user, or as a member of a team or designation.

The Case Access Summary report shows who can access an investigation.

This includes the name of the user, team, designation, and their role in the case.

 

To access this report:

  1. Select Cases > Case Access Summary.

  2. Select Browse to specify where you want to save the file > Select Save.

  3. Use the Selection arrows to select the information you want to export.

  4. Select Export.