See Whether Access Rights Have Been Updated for a Case

A case has two security profiles, one for when it's open and one for when it's closed.

Your administrator will set up appropriate security profiles for open and closed cases.

These settings are available under Admin > Entity Definition > Types.

 

You can see whether access rights have been updated for a case:

  1. Open the case.

  2. Select the Contents tab.

  3. Make sure the Log subtab is selected.

  4. Right-click or select the Options icon > Select Show if Access Updated.