Access the Case Log
The Log subtab is the main working area for a case.
It includes tasks, task results, case notes:
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Open the required case.
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Select the Contents tab.
Case log listings are shaded in the following colours under the Log subtab:
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Green – Original incident report.
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Blue – Item currently selected
If blue is your default Windows colour.
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White – Originally created in this case.
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Yellow – Originally created elsewhere and introduced to this case.
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Red – Originally created in this case and deleted from this case.
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Pink – Originally created in another case and deleted from that case.
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To show more information about a listing in the sections below, select that row.
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To search the contents of the case, press F5 to open the quick filter.
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To access a range of case management options, right-click a row or select the Options
icon.
For example, you might want to see information reports.
You can change the order of the case entries listed by selecting Case contents - most recent first under your preferences.