Admin Options
The 6.3.3 release includes the following changes for admin users:
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You can set up default case notes and phases for each type of case your organisation uses.
This saves regular users setting these up manually each time they create a case and it promotes consistency within your organisation.
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It's easier to match and merge duplicate entities.
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Conditional attributes no longer have to be multiple.
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Offence codes no longer have to be unique everywhere.