Setting up Entities
Before you can use ICM, you need to set up your:
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Information sources (for example, tables and templates)
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Background apps
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Security
You'll also need to specify the rules that apply to your agency.
Before you can set up ICM, we recommend you consider:
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How you're going to use it.
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Your security needs.
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What information you want to record.
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How you're going to record it in relation to your business processes.
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The structure of your agency, its relationship with any other agencies, and what information you're willing to share with external agencies.
To specify the entities your agency uses:
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Identify system entities, for example cases and incident reports
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Identify entities, for example people and addresses
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Identify and specify how entities are related
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Identify and specify the attributes of entities (how entities are described)
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Define the roles and permissions associated with the entities