Closing a Case

The life cycle of a case varies. It depends, in part, on your organisation’s business processes.

When you create a case, its status is Open but it might pass through several status changes.

Your administrator can set up the statuses for a case under Admin > Code Tables > Attributes > Entries.

 

Here are some examples of how case statuses could be set up:

 

Once a case is solved or processed by the courts it becomes ready to close.

 

Make sure these tasks are done before a case is closed:

 

Your administrator can set up messages that display when case closure has been requested. Each message can be set to require confirmation from the user.