Defining Roles and Permissions

Roles and permissions control access to functionality in ICM. For example, they control who can create a case or delete an entity.

You can use roles to logically group permissions according to the type of work a user does.

For example, you can have a case officer role and a team member role. Each role has a different set of permissions that enables or disables access to different areas.

Permissions control access to particular functions. Essentially, they determine what users can do.

 

Here are some examples: