Link Two Cases
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Open the case you want to link to or from.
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Select the Overflow
tab > Select Referenced Cases.
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Right-click in the Referenced Cases area > Select Search to add.
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Enter text in the Search words field to find the case you want to link to > Select Search.
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Use either of these methods to select the case you want to link to:
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Double-click the case.
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Select the case > Click Select.
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Enter your reason for linking the two cases > Select OK.
To change the reason you've given, right-click the referenced case > Select Edit Reason.