Upgrade Your Version of ICM

  1. Make sure everyone in your organisation stops using ICM.

  2. Open the ICM installation file –Investigator_6_x_x_Build_xx_UpgradeInstaller.exe.

  3. Select Yes if you see the Use Account Control window.

  4. Select Next on the InstallShield Wizard to start the installation.

  5. Select the browse button beside the Install Directory field > Choose the existing installation you want to upgrade.

  6. Select the folder that contains the bin/system folder > Select OK.

    If you've previously aborted an upgrade, you might see this message:

    To resolve this, delete the existing Installer folder under D:\Investigator – The InstallShield Wizard should now automatically populate the directory fields and the location of the INI file.

  7. Make sure the folder locations are correct for your system > Select Next.

  8. Select Install to proceed with the installation using the folder locations and INI file specified.

  9. Wait while the files are unpacked.

  10. Select OK to start the upgrade.

    You’ll see a progress window with status messages about each phase of the upgrade.

    When the upgrade is complete, you’ll see message that says Installation Complete.

  11. Select Finish to close the InstallShield Wizard.

  12. Do a backup before you allow people in our organisation to use ICM again.