Pin a Case Log Entry

If you have access to a case, you can pin case log entries.

 

This makes it easier to access important entries:

  1. Open the required case.

  2. Select the Contents tab.

  3. Right-click the required entry under the Log subtab > Select Pin.

  4. Select the Pinned subtab.

    The entry is listed here.

    It remains available from the Log subtab.

  5. To remove a case log entry from the Pinned tab, right-click the entry > Select Unpin.