See Which Keyboard Shortcuts Are Available
You can use keyboard shortcuts to do most things in ICM.
For example, you can use the Shift or Ctrl key to select more than one entity at a time.
The following keyboard shortcuts are available:
Alt + letter |
Display the menu item with the underscored letter. For example, Alt+S shows the System menu. |
Alt+E |
Display the Search menu. |
Alt+A |
Display the Admin menu. |
Alt+R |
Display the Reporting menu. |
Alt+F4 |
Close ICM. |
Alt + Shift + right → or left ← arrow |
Open or close vertical panes, like additional details. |
Alt + Shift + up ↑ or down ↓ arrow |
Open or close horizontal panes, like additional criteria in search screens. |
Alt + right → or left ← arrow |
Add a current entry from an available list or remove an entry from the selected list. |
Alt + up ↑ or down ↓ arrow |
Move the selected entry up or down in lists that support reordering. |
Ctrl+C |
Copy the selected text to the clipboard. |
Ctrl + F |
Find something in a case. |
Ctrl+F6 or Ctrl+Tab |
Cycle through screens you have open. |
Ctrl + N |
Create something new. |
Ctrl+S |
Save an entity you have open (if the Save button is enabled). |
Ctrl + T |
Enter date or time in a field. |
Ctrl + U |
Enter Unknown in a date or time field. |
Ctrl+V |
Copy clipboard text to the cursor position or selected text. |
Ctrl+X |
Cut the selected text and place it on the clipboard. |
Ctrl+Y |
Redo your last action. |
Ctrl+Z |
Undo your last action. |
Ctrl + 0 |
Hide or show the Navigator. |
Ctrl + 1 |
Show the Alerts pane. |
Ctrl + 2 |
Show the Favourites pane. |
Ctrl + 3 |
Show the Recent pane. |
Ctrl + 4 |
Show the Forms pane. |
Ctrl + 5 |
Show the Entity Trail pane. |
Ctrl + Shift + 1 |
Float or dock the Alerts pane. |
Ctrl + Shift + 2 |
Float or dock the Favourites pane. |
Ctrl + Shift + 3 |
Float or dock the Recent pane. |
Ctrl + Shift + 4 |
Float or dock the Forms pane. |
Ctrl + Shift + 5 |
Float or dock the Entity Trail pane. |
Ctrl + 6 Ctrl + Shift + 6 Ctrl + PgDn Ctrl + PgUp |
Swap to the next or previous tab in the current screen. |
Ctrl + 7 |
Open the Overflow |
Ctrl + Tab or Ctrl + Shift + Tab |
Swap to the next or previous screen you have open. |
Ctrl + Shift + A |
Toggle the visibility of the available attributes list when you edit an entity. |
Ctrl + Shift + C |
Go to the Contents tab of the case you have open. |
Ctrl + Shift + D |
Go to the Details tab of the entity you have open. |
Ctrl + Shift + E |
Go to the Entities tab of the entity you have open. |
Ctrl + Shift + W |
Jump to the Watches tab in when editing an entity. |
Ctrl + Shift + ? |
Open the keyboard shortcuts screen. |
Ctrl + up ↑ or down ↓ arrow |
Insert an entry above or below the selected entry in lists that support inserting. |
Ctrl + Delete |
Delete the selected entry in lists that support deleting. |
Esc |
Close the screen you're looking at. |
F5 |
Refresh the content on a screen you have open (like the contents of a case, for example). |
Tab |
Move between controls on a screen. |
Up ↑ arrow |
Move the cursor up the selected screen. |
Down ↓ arrow |
Move the cursor down the selected screen or pane. |
Left ← arrow |
Move the cursor left of the selected screen. |
Right → arrow |
Move the cursor right of the selected screen. |
To see keyboard shortcuts in action, check out this video tutorial.