Link an External Source Entity to a Case
Sometimes information from another source entity like an incident report is relevant to a case.
If this happens, you can link the external source entity to the case:
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Open the required case.
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Select the Contents tab.
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Use either of these methods to add an external source entity to the case:
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Create a case note that introduces the source entity to the case.
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Drag and drop the external source entity from the Recent section of the Navigator to the Log subtab > Select Yes to confirm you want to do this.
When you create a case from a source entity, the source entity is automatically linked to the case.
To see a case that's linked to a source entity, open the source entity > Select the Overflow
tab > Select Go to case.