Add an Ad Hoc Case Team to a Case
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Open the required case.
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Select the Access tab.
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Select the Case Teams option.
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Select New.
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Enter a name for the new team in the Description field.
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Find the people for this team:
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Select the Users (default business unit) option to limit the list of users displayed.
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If there are several users, enter the first few letters of their name in the Search field.
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Select the Hide Team Members checkbox to hide users who are assigned to this case team.
You might want to do this if you're assigning covert users to this team.
For example, you might want to hide the identity of the person auditing the case.
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Use the Select
icon to add the selected user to the team.
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Select Save.
The new team is added to the Selected field on the case.
They have View access by default.