Remove a Source Entity's Connection to a Case

External source entities are shaded yellow under the Log subtab.

You can remove their association from a case. You might want to do this if you've introduced an incident report accidentally and you no longer want it displayed here.

When you remove a relationship, the source entity isn't deleted. Instead it's shaded pink under the Log subtab.

 

To remove a source entity's association from a case:

  1. Open the required case.

  2. Select the Contents tab.

  3. Right-click the required source entity > Select Remove Relationship.

  4. Enter a reason to explain why you're removing the relationship.

  5. Select OK.