Access the Case Log

The Log subtab is the main working area for a case.

 

It includes tasks, task results, case notes:

  1. Open the required case.

  2. Select the Contents tab.

    Case log listings are shaded in the following colours under the Log subtab:

    • Green – Original incident report.

    • Blue – Item currently selected

      If blue is your default Windows colour.

    • White – Originally created in this case.

    • Yellow – Originally created elsewhere and introduced to this case.

    • Red – Originally created in this case and deleted from this case.

    • Pink – Originally created in another case and deleted from that case.

  3. To show more information about a listing in the sections below, select that row.

  4. To search the contents of the case, press F5 to open the quick filter.

  5. To access a range of case management options, right-click a row or select the Options icon.

    For example, you might want to see information reports.

    You can change the order of the case entries listed by selecting Case contents - most recent first under your preferences.