Set up a Trigger Rule
A trigger needs one or more rules. These control what you'll be notified about.
For example, you might want someone in your organisation to be notified if a user changes the case officer for a case.
To set up a trigger rule:
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Select System > Triggers.
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Select the trigger you want to edit.
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Select Edit.
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Select the Trigger Rules tab.
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Use either of these methods to create a rule:
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Right-click in the Trigger Rules area or select the Options
icon > Select any of these options:
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Add Rule
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Insert Rule Above
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Insert Rule Below
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Select the drop-down in the Type field > Select the type of thing you want triggered.
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Double-click the State/Attribute field > Select the state or attribute for the thing you want triggered.
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Select the drop-down in the Operator field > Select the required option.
To specify how long the trigger should remain in use, select either of these options: