Add Information in ICM – Example Workflow
The way you enter data in ICM also depends on your agency’s business processes.
The process described here provides an example of how you could enter information in ICM:
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Create a case – This is usually the first step in an investigation.
A case is an investigation file.
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Convert to case – If you don't create a case directly you can convert a source entity (like a task, information report, or incident report) to a case.
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Create a source entity – This is how you record all information that relates to an investigation.
You can create a source entity manually or by importing a Word document.
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Add an entity – Add information about an entity (like an image, person, or address) to a source entity.
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Create and record a task for an investigation.
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Create and record a task result for an investigation.
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Gather information – Use the search and diagram tools to analyse information that relates to the investigation.
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Close a case – This happens when you're finished with an investigation.
When you close a case, its source entities are still accessible from other cases.