Filter the Cases in ICM
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Select Cases > Case Summary.
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Use the filters to narrow the results shown:
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Case Type
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Case Officer
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Case Status
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Creation Date
Enter dates or use the Calendar
icons to narrow the time period for the results.
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Business Unit
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Business Region
Only business units and regions you're a member of will be available in these drop-downs.
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Designation
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Team
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User
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To filter the results by duration:
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Select the Expand section
icon beside Duration.
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Use the filters to narrow the results shown:
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Attribute
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From
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To
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Duration (days)
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Select the Include cases ... checkbox to include cases where users have indirect update access to the case via a team or designation.
For example, a user might be assigned to a team by a case officer and be working on a case as part of a team.
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Select Refresh.
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To sort the results by column, select a column header:
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Case URN
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Case Title
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Case Officer
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Case Type
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Case Status
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To see more details about a case in the adjacent panel, select a case in the Results area.
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To open and edit a case, double-click it in the Results area.
To see a list of cases you need the Can View Case Summary permission.