Add a Task to a Case
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Open the required case.
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Select the Contents tab.
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Use any of these methods to create a task:
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Select the New
icon.
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Select the Options
icon > Select New.
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Right-click in the Contents area > Select New.
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Select the type of task you want to create > Select OK.
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Enter the required details for the task.
See Creating a Task.
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Select Save.