Upgrade Your Version of ICM
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Make sure everyone in your organisation stops using ICM.
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Open the ICM installation file –Investigator_6_x_x_Build_xx_UpgradeInstaller.exe.
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Select Yes if you see the Use Account Control window.
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Select Next on the InstallShield Wizard to start the installation.
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Select the browse
button beside the Install Directory field > Choose the existing installation you want to upgrade.
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Select the folder that contains the bin/system folder > Select OK.
If you've previously aborted an upgrade, you might see this message:
To resolve this, delete the existing Installer folder under D:\Investigator – The InstallShield Wizard should now automatically populate the directory fields and the location of the INI file.
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Make sure the folder locations are correct for your system > Select Next.
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Select Install to proceed with the installation using the folder locations and INI file specified.
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Wait while the files are unpacked.
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Select OK to start the upgrade.
You’ll see a progress window with status messages about each phase of the upgrade.
When the upgrade is complete, you’ll see message that says Installation Complete.
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Select Finish to close the InstallShield Wizard.
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Do a backup before you allow people in our organisation to use ICM again.