Set up Background Services
Before you can match and merge entities, you need to set some parameters for the background services.
This is so ICM can identify potential duplicates:
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Select Admin > System > Background Apps.
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Select the Overflow
tab > Select Duplicate Entities.
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Select the Parameters subtab.
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In the Start time field, specify the time of day you want ICM to start checking for duplicates.
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In the Maximum duration per day field, enter how long ICM should spend checking for duplicates.
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Select the On checkbox for the types of entities you think might have duplicates.
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Initially you need to set the evaluation to be a Deep scan. This is so the selected types of entities will be evaluated against all other entities of that type.
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Save your changes.
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In future, you'll probably only want to evaluate recently added or changed entities.
When you're at that stage, switch to Normal scan.