Prevent a User from Accessing a Case
You can blacklist a user to prevent them from accessing a case.
If a user has been blacklisted, they won't be able to open the case or see the case in a search result.
If they try to access the case from the Favourites or Recent areas, they'll see a message that says:
Your access to this entity has been removed.
You can't blacklist a Case Officer.
To blacklist a user: