Edit or Review a Case Note
Once a case note has been added to a case, it might need to be reviewed, approved, or rejected.
To review a case note you must have access to the note or case and have permission to review it.
To edit a case note:
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Open the required case.
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Select the Contents tab.
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Find the case note you want to change under the Log subtab.
If you only want to show case notes, right-click in the Contents area > Select Show Case Notes > All Case Notes.
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Use any of these methods to open the case note:
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Double-click the case note.
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Select the Options
icon.
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Right-click the case note > Select Edit.
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Make the required changes.
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Select Save.
If another user tries to edit a case note while you're working on it, you'll be notified.