Security Access Profiles

Case entities have a default security profile for when a case is open and a second security profile for when it's closed. The Open Case and Closed Case tabs on the Security access screen define these security profiles.

When a new case entity is created, the security profile defined in the Open Case tab is used to populate the Security access screen.

When someone closes a case, the security profile defined in the Closed Case tab is used to set the access to any case notes that have the Apply closure security checkbox on the Details tab even if the access for the case note is locked.