Give Someone Access to a Source Entity
You can give another user access to a source entity if you have the Can add Security Access permission.
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Open the case.
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Select the Access tab.
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Select the type of user:
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Designations
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Teams
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Users
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Case Teams
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Select the designation, team, or user.
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Use the Select
icon to move the required users to the Selected area.
By default, the selected designation, team, or user has read-only access.
This is indicated by the View
icon.
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To give a user full access, select the View
icon.
It will change to an edit
icon.
You can only use the security access list of a case note if you have been given access to the case note by the case officer of that case.