Manage Case Closure Parameters
You can specify the text shown when you're about to close a case.
This provides a way to remind users of the business rules your agency uses when closing cases.
To manage case closure parameters:
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Select Admin > System > Settings.
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Select the Case Closure tab.
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To add text to the closure message:
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Select New.
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Enter your message.
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Select Apply.
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To delete a message from the closure message:
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Select the text in the Case Closure area.
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Select Delete.
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To edit a line in the closure message:
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Select the line in the Case Closure area.
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Make your changes in the Text field.
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Select Apply.
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To prompt users to confirm they've complied with the message before closing the case, select the Confirmation required checkbox.
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Save your changes.