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JADE Care MONITORING — 24x7 MONITORING SERVICE  Any organization in the world that is using the JADE Care24 Technology can also engage JADE Software Corporation’s Central Systems group to actively monitor their JADE environment. Jade’s Central Systems group is staffed on a 24x7 basis with personnel who are skilled in using the JADE Care Technology. In the event that the Technology detects an event requiring attention they will communicate the required information to the customer IT staff. JADE Care Monitoring means that organizations that do not maintain an internal 24x7 operations presence of their own can cost effectively obtain the reassurance of round-the-clock services to provide in-depth monitoring of their JADE environment. Along with the normal operation of the user application, critical overnight processes such as backups or deployments are extensively automated and monitored with the JADE Care Technology. Similarly, customer batch and reporting can be programmed to alert in the event of a problem requiring attention. Therefore having set up schedules of activities to take place overnight or through the weekend, the customer can be assured that JADE Care Monitoring will be very effective at detecting any event likely to impact process success, performance or availability. As it is a non-intrusive service JADE Care Monitoring does not alter the integrity of the customer IT group’s overall responsibility for the systems management. Through the customer’s configuration of the JADE Care Technology the JADE Care Monitoring service can monitor health and performance in the areas of:
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