Conversational interfaces, or chatbots as they're commonly known, deliver a new user experience that can meet many of today’s digital consumers’ demands.
Meet Alfred, the insurance comparison chatbot. Alfred helps Australian insurance comparator Lifebroker to offer comprehensive insurance options for customers. Alfred can:
See how a chatbot fits into your digital transformation in our latest ebook, Chatbots: A conversation worth having
Chatbots may sound like another technology fad, but a closer look reveals more substance to these new customer interactions. Conversational interfaces reinvent the way you interact with your customers and can drive greater efficiencies in several areas of your business - customer engagement, data analytics, sales, and more. Download your copy today.
Today, messaging platforms have become the norm. Over one billion people are on Facebook Messenger, 300 million use Skype, and more than six billion have SMS. Naturally, users (like your customers) will gravitate towards businesses that can communicate on any platform.
What’s inside is what really makes conversational interfaces special. The implementation of artificial intelligence (AI) like machine learning allows these systems to learn from each interaction and improve as they interact. We lead with user experience (UX), which means that the conversation we build is the conversation your customers want to have. Then you can build in benefits like:
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