JADE™ is fully supported with regular updates. View the JADE Release Policy here.
Technical Support Options
Three levels of customer support are available:
- Level 3: Premium JADE Technical Support
- Level 2: JADE Technical Support
- Level 1: Self-Service web-Based Support
Report an issue with JADE
To report an issue with JADE, contact our support centre at firstname.lastname@example.org.
Submit any general questions to the JADE Forums or access our online contact management system Parsys if you have a Level 2 or Level 3 support contract.