Setting up Entities

Before you can use ICM, you need to set up your:

  • Information sources (for example, tables and templates)

  • Background apps

  • Security

 

You'll also need to specify the rules that apply to your agency.

 

Before you can set up ICM, we recommend you consider:

  • How you're going to use it.

  • Your security needs.

  • What information you want to record.

  • How you're going to record it in relation to your business processes.

  • The structure of your agency, its relationship with any other agencies, and what information you're willing to share with external agencies.

 

To specify the entities your agency uses:

  1. Identify system entities, for example cases and incident reports

  2. Identify entities, for example people and addresses

  3. Identify and specify how entities are related

  4. Identify and specify the attributes of entities (how entities are described)

  5. Define the roles and permissions associated with the entities