JADE Support


JADE™ is fully supported with regular updates. View the JADE Release Policy here.

Technical Support Options

Three levels of customer support are available:

  • Level 3: Premium JADE Technical Support
  • Level 2: JADE Technical Support
  • Level 1: Self-Service web-Based Support

Technical Support options are outlined in the JADE Licensing agreement here.
Contact us to order your support contract. info@jadeworld.com

Report an issue with JADE

To report an issue with JADE, contact our support centre at jadesupport@jadeworld.com.

Submit any general questions to the JADE Forums or access our online contact management system Parsys if you have a Level 2 or Level 3 support contract.

Do you have an idea for improving the JADE platform?

The JEDI Forum is a place for adding, tracking and voting on new ideas for JADE.