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Licensing

JADE delivers all of the functionality required to both develop and run applications. The particular capabilities available for use in a JADE environment (that is, an instance or installation of the JADE platform) are determined by the licence key that is applied to that environment.

For every JADE environment (on any supported hardware and operating system platform), the licence key determines the development and runtime capabilities that are available, as shown here.

JDC_Deployment-Process_Graphic-02
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  • A single Enterprise Development Licence or a single Production Licence can be applied to only one environment on any supported hardware and operating system platform. If an Enterprise Development or Production environment is moved from one hardware or operating system platform to another, the licence can be transferred with it. Following the transfer, the original environment must no longer be used.

  • Licences can be extended by purchasing additional capabilities, as described in the sections below.

  • Licences can be cancelled on request.

Platform Services & Pricing

Platform Maintenance (PM)

PM is an annual fee to cover maintenance activities in both the development and runtime areas of the JADE Platform.

It is priced at 25% of the total value of any JADE licence

PM is mandatory and is charged on the total value of any JADE licence.

Licence holders are invoiced directly, unless alternative arrangements have been made.

PM entitles the licencee to receive:

  • Hotfixes and consolidated patch releases
  • Interim feature releases
  • Major feature releases (for example, JADE 2020) without incurring any additional licence fees

Synchronized Database Server (SDS)

SDS is available with either an EDL or a PL.

SDS is priced at 20% of the value of the production processes licensed to run against the primary database

  • It entitles customers to run as many secondary database environments as they require
  • RPS is included with SDS, at no additional cost
  • Once either SDS or RPS has been purchased, any subsequent production processes purchased to run in the primary environment attract the single 20% SDS/RPS fee
  • US$300 per concurrent production process running in a secondary environment
  • Platform Maintenance (PM)

SDS provides customers with the following capabilities.

  • Hot Standby (also called passive hot standby), where a secondary environment is established in addition to the primary environment. SDS automatically keeps the secondary environment up-to-date with the primary, enabling it to be used for rapid disaster recovery.
  • Active Secondary is a secondary environment in which read-only operations are being performed (for example, processing queries and running reports). This enables work to be offloaded from the primary environment to the active secondary, which can improve system performance and scalability. The active secondary can also be used as a hot standby for disaster recovery.
  • Multiple secondaries with different roles. SDS can support multiple secondary environments from a single primary environment. You can choose to configure multiple secondary environments, with different combinations of roles to suit your needs.

Relational Population Service (RPS)

RPS provides automatic replication of objects from a production JADE database to one or more Microsoft SQL Server relational databases.

RPS for JADE is available with either an EDL or a PL.

RPS is priced at 20% of the value of the production processes licensed to run against the primary database

  • Entitles customers to populate as many target relational databases as they require.
  • SDS is included with RPS, at no additional cost.
  • Once either SDS or RPS have been purchased, any subsequent production processes purchased to run in the primary environment attract the single 20% SDS/RPS fee.
  • Customers can run secondary production processes in an RPS environment, so long as these processes use transient objects only. Like SDS, each concurrent production process running in an RPS environment is priced at US$300.
  • Platform Maintenance (PM).

Note: No additional production processes are required for customers to use RPS to populate their relational databases.

Configurable options for mirroring frequency are available, similar to those provided by SDS.

RPS can populate an entirely independent relational database, or tables within an existing relational database where that database can be updated from multiple sources (that is, via JADE’s RPS and also non-JADE systems).

Using the RPS Schema Mapping Wizard, developers can specify the classes and objects that are to be replicated to the relational database or databases. This allows an entire JADE database to be replicated, or just the data that is required for external purposes.

RPS is ideal for populating a relational staging database that can then be used as a source for ETL (Extract, Transform, and Load) processes. Customers can also access the RPS target database directly.

Environments & Deployment

Test and Training Environments

A single EDL or a single PL can be applied to only one environment on any supported hardware and operating system platform.

Jade Software Corporation permits a licensed environment to be replicated for testing and training purposes (including debugging and diagnostics), so long as any replicated environment is used to support only applications that are deployed in the original environment.

Any replicated environment must not be used for commercial purposes.

An environment licensed with an Enterprise Development key cannot be replicated to enable more concurrent developers.

  • An environment can be replicated only to support testing, debugging, diagnostic, and training activities for applications that are present in the original source environment.

Deployment Process

JADE environments licensed with either a FDL or an EDL have restricted runtime capabilities for testing purposes only. Applications must not be run for commercial purposes using either of these licences. When a customer has developed an application using either of these licences and wants to deploy it into production for commercial purposes, they must:

  1. Purchase the appropriate Production Licence
  2. Install their JADE production environment and licence it with their Production Licence key
  3. Deploy their application from their development environment into their production environment using one of the following.
  • JADE’s native deployment facilities (schema extract and load capability)
  • The JADE Care Systems Management Toolset (available separately)
  • The JADE Care Systems Management Service (available separately)
The following diagram illustrates the deployment process.
JDC_Deployment-Process_Graphic-01

Where an application has been developed in an environment licensed with a PL that includes development capabilities, the application can be run for commercial purposes from that environment. However, customers most often maintain separate environments for development and production, in which case the deployment process above is still required.

Support Plans & Pricing

Support is available for both development and production environments. Three levels of support are available.

Level 1

Self-Service Support

$ 0
Resources
  • Full access to all releases and documentation made available on the JADE website.
  • Search known critical issues via the JADE website.
  • Full access to the JEDI Ideas Portal and fortnightly digest, as well as JADE Forum.
  • Contact with JADE Customer Support Centre.
  • Submit and track issues through Parsys.

Level 2

Technical Support

US$ 750 pp p/a
Resources
  • Unlimited online access to the JADE Customer Support Centre (JCSC).
  • Two free phone calls pp p/a to JCSC.
  • Submit and track issues through Parsys.
  • Full access to all releases and documentation made available on the JADE website.
  • Search known critical issues via the JADE website and Parsys.
  • Full access to the JEDI Ideas Portal and fortnightly digest, as well as the JADE Forum.
  • Escalation contact.
  • Prioritisation mechanism.

Level 3

Premium Technical Support

US$ 2250 pp p/a

Site licensing available by arrangement.

Resources
  • Personal introduction to the JCSC Manager, providing an escalation contact.
  • Can utilise Customer Fix prioritisation mechanism (see below).
  • Unlimited online access to the JADE Customer Support Center (JCSC).
  • Unlimited phone calls pp p/a to JCSC.
  • Submit and track issues through Parsys.
  • Full access to all releases made available on the JADE website.
  • Search known critical issues via the JADE website and Parsys.
  • Full access to the JEDI Ideas Portal and fortnightly digest, as well as the JADE Forum.

Sounds like something you'll need?

A key support mechanism is Parsys, a JADE application that enables customers with Level 2 or Level 3 support to lodge contacts and product issues, and track them through to resolution.

Customer Fix

Customers who have an up-to-date Level 2 or 3 support contract can request a Customer Fix. On any submitted JADE issue, customers can choose the speed of response they would like for their issue to be attended to by the JADE Customer Support Centre.

  • Critical: Placed at the top of the Priority A issue list.
  • Urgent: Placed at the top of the Priority B issue list.
  • Non-urgent: Standard response time, free of charge.

The associated charge for critical and urgent fixes depends on the nature of the fix requested. Customer Fixes are considered only for officially supported JADE releases. They cannot be used to receive patches or new features for releases that are no longer supported.

Regional Support Pricing

  • Licence and support charges can be amended and are updated on this page with three-months notice period.
  • Licence and support charges are reviewed quarterly and can be adjusted based on any changes in exchange rates between the regional currency and the New Zealand charges.
  • Licences can be used only within the territory in which they are purchased.
JDC_Regional-Support-Price_Graphic

Pricing Examples

Here are five pricing examples showing how licences, developer seats, processes, and RPS/SDS could be brought together.

Enterprise

A 5-seat Enterprise Development Licence

Example 1
     

5 x Enterprise Development seats

=

$6750 USD

Total Licence Fee = $6750 USD
Annual Platform Maintenance (PM) at 25% of the Total Licence Fee = $6750 USD
Total First-Year Fees
=
$8437 USD

Production

In all of the following Production Licence (PL) examples, a Base Kit is permitted because the customer is purchasing a new PL.

  • Base Kits can be applied to new licences only. They cannot be purchased to extend existing licences or when upgrading licences to new releases of JADE.
  • A primary process is any process running against the primary database environment. A secondary process is any process running in a secondary database environment (that is, an SDS or RPS environment).

In all of the following PL examples, primary processes have been calculated as follows.

  • JADE Thin Client users: The customer has 50 employees, of which 30 staff must be able to access the system concurrently at any point in time. This requires 30 primary processes.
  • Web Browser users: The customer wants to allow up to 300 users from various suppliers to access their system via the web. For the customer’s system, it has been determined that one JADE web application will support up to 30 concurrent web sessions. Therefore 10 concurrent JADE web applications are required. Each JADE web application consumes one primary process licence, so 10 primary processes are needed.
  • Background processing: The customer requires its system to run 10 concurrent background tasks to print reports, send and receive emails, and communicate with other systems. 10 primary processes are required for this.

One Developer Seat

The customer requires a new PL to run up to 50 concurrent processes. It also wants the ability to run a single JADE development environment for debugging, diagnostic, and support purposes only.

Example 2
     

1 x Base Kit (provides 10 Primary Processes)

=

$600 USD

Additional 40 x Primary Processes

=

$12000 USD

1 x Developer seat (for support purposes only)

=

No charge

Total Licence Fee = $12600 USD
Annual Platform Maintenance (PM) at 25% of the Total Licence Fee = $3150 USD
Total First-Year Fees
=
$15750 USD

Passive SDS and One Developer Seat

The customer requires a new PL similar to Example 2 above, but with SDS capability to run passive hot standby environments for disaster recovery. We refer to this passive, because the customer is not purchasing any secondary processes to run read-only operations in its SDS environments.

Example 3
     

1 x Base Kit (provides 10 Primary Processes)

=

$600 USD

Additional 40 x Primary Processes

=

$12000 USD

Total Primary Process Licence Fee

=

$12600 USD

SDS Fee at 20% of Additional Primary Processes
(includes RPS at no additional cost)

=

$2400 USD

1 x Developer seat (for support purposes only)

=

No charge

Total Licence Fee = $15000 USD
Annual Platform Maintenance (PM) at 25% of the Total Licence Fee = $3750 USD
Total First-Year Fees
=
$18750 USD

Active SDS and One Developer Seat

The customer requires a new PL similar to Example 3 above, but would also like 20 secondary processes in order to run read-only operations in its SDS environment. In this case, the SDS environment is referred to as an active secondary.
Example 4
     

1 x Base Kit (provides 10 Primary Processes)

=

$600 USD

Additional 40 x Primary Processes

=

$12000 USD

Total Primary Process Licence Fee

=

$12600 USD

SDS Fee at 20% of Additional Primary Processes
(includes RPS at no additional cost)

=

$2400 USD

20 x Secondary Processes

=

$6000 USD

1 x Developer seat (for support purposes only)

=

No charge

Total Licence Fee = $21000 USD
Annual Platform Maintenance (PM) at 25% of the Total Licence Fee = $5250 USD
Total First-Year Fees
=
$26250 USD

RPS, Passive SDS and One Developer Seat

The customer requires a new PL similar to Example 2 above, but with RPS capability to automatically populate one or more Microsoft SQL Server database with a subset of their production database.

Example 5
     

1 x Base Kit (provides 10 Primary Processes)

=

$600 USD

Additional 40 x Primary Processes

=

$12000 USD

Total Primary Process Licence Fee

=

$12600 USD

RPS Fee at 20% of Additional Primary Processes

=

$2400 USD

SDS included with RPS at no additional cost

=

No Charge

1 x Developer seat (for support purposes only)

=

No charge

Total Licence Fee = $15000 USD
Annual Platform Maintenance (PM) at 25% of the Total Licence Fee = $3750 USD
Total First-Year Fees
=
$18750 USD