Arc Innovations case study
Arc Innovations - a wholly owned subsidiary of Meridian, New Zealand’s largest electricity generator - provides over 130,000 smart meters and more than five million meter reads to energy companies across Australasia. With Jade, they’ve made smart metering even smarter.
"Jade is an exceptional partner. The knowledge and experience of the Jade team helped us to deliver an even smarter metering service."
CEO Arc Innovations
Arc Innovations wanted a new edge. They partnered with Jade to investigate how their smart metering offerings could be improved to help customers save even more money.
Jade conducted a series of stakeholder workshops to find insights that would shape a better end-user experience.
Starting with a definition of Arc’s target market, Jade mapped the user experience journey, determined the right functions for a new mobile application, and got down to work with agile methodologies.
The new solution, built on the JOOB Mobile Framework, comprises an HTML5 web site and native iPhone application. Users monitor and analyze electricity usage through an intuitive user interface.
Jade’s customer focus and best-practice user experience design ensured the solution addressed customer requirements and expectations of performance.
Jade’s integrated design and delivery process ensured Arc Innovations delivered a smart mobile-ready metering service.
Householders can use any device to see how much electricity they’re using. An intuitive interface makes it easy for people to decide how they can reduce electricity consumption and save money.
Consumers view their electricity consumption in near real-time, anywhere on any device, using the JOOB Mobile Framework.
"Jade is an exceptional partner. The knowledge and experience of the Jade team and the reliability and sophistication of the JOOB Mobile Framework helped us to deliver an even smarter metering service," said Dale Alloway, CEO Arc Innovations. "The new mobile and web application is exactly what our customers and their customers have been looking for - an informative, and interactive way to make a real difference to their energy usage and costs. This is a solution today to provide insight into the energy requirements of tomorrow."
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