SBS Bank case study
New Zealand’s largest building society SBS (Southland Building Society) offers a range of personal and business banking services through 17 branches around New Zealand. SBS was named Roy Morgan Financial Institution of the Year in 2011 and 2012. A Personal Internet Banking (PIB) solution puts SBS services at customer fingertips.
"We were impressed with how seamlessly Jade was able to create the PIB platform as a Responsive Web Design..."
People expect access to smart services on their mobile devices. Banks have been quick to adopt new technology that has transformed how and when people use their money. Eager to provide a rich digital experience for their customers, SBS set its sights on an internet banking platform that would provide access to its services on a range of devices, including smartphones, tablets and PCs.
Jade has worked with SBS since 1997. Over that time Jade has delivered IT infrastructure, managed services, and core banking system technologies. Under a separate tender, Jade was engaged to develop a Personal Internet Banking (PIB) solution and digital roadmap to drive SBS's move to online services.
The Jade Solutions team began with digital strategy consultation, working with SBS Bank to create a three-to-five year roadmap. Following this plan, Jade's user experience designers created PIB using responsive web design, a technique that lets a single solution offer the same functionality to screens of any size. The Jade Solutions developers and testers delivered, and application support from Jade is ongoing.
Jade’s experience with multiple operating systems and related methodologies was a key success factor. Lana Winders, GM of Corporate Performance at SBS: "We were impressed with how seamlessly Jade was able to create the PIB platform as a Responsive Web Design (RWD) solution with fantastic visual design. Jade had all of the capability we needed, which meant they could easily deliver the superb online customer experience we were looking for. It also meant we were the first bank in New Zealand to bring a full internet banking service to smartphones."
Lana said customer feedback had been tremendous and the online platform had been very positive for the SBS brand. "Providing new services attracts new customers and strengthens relationships with existing ones."
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