Skipton Building Society case study
Founded in 1853, Skipton Building Society is the UK’s fourth largest building society, with diverse business interests and a national network of 100 branches. A new JADE platform has replaced mainframe computing and united the society’s customer systems.
"The move to JADE on an open platform has taken us from a limited position, in terms of IT, to one of real flexibility and scope."
Skipton Building Society.
Skipton customers access their finances in different ways, from offline passbooks to internet banking. Society managers knew that visibility was key to making improvements. The endgame was to create a single window to the entire customer experience.
However, Skipton’s mainframe computing environment ran a number of disparate legacy systems. The platform was expensive and didn’t provide the scope for application integration. An open platform was required.
Skipton had successfully implemented two JADE systems and decided to rebuild all its core systems with JADE technology. The new platform underpins Skipton’s customer services and provides a single view of customer information for streamlined management. Systems include:
Skipton’s new platform is more robust and cheaper to run. Central management requires less supporting infrastructure in Skipton branches. What’s more, JADE runs on commodity hardware. Mainframe licences are history. Thin client computing means technology upgrades and new services are quick and reach everyone at the same time. And training staff to use core banking systems now takes days rather than months. These improvements have cut data processing costs by 65 per cent.
David Cutter, SBS operations director: “The move to JADE on an open platform has taken us from a limited position, in terms of IT, to one of real flexibility and scope. The new system supports our business processes rather than dictating them. It also puts us on a platform that can provide solutions to meet the needs of our customers faster, easier, and more cost effectively.”
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