Our service program, Master Care, supports Jade Master Terminal customers from initial configuration right through to day-to-day use of Master Terminal.
Master Care spans application support, software updates, support for database and runtime environments, 24/7 systems monitoring, incident management, and helpdesk. We leave nothing to chance.
Region-based application support staff are ready to provide personal assistance.
"Jade's proven technology and strong support network gave us confidence that Master Terminal would enable us to compete for new business, increase efficiency, security, and consumer confidence, while reducing our costs."
- Alice Torkornoo
General Manager-Marketing and Business Development
Ghana Ports and Harbours Authority
Master Care offers significant advantages to all Master Terminal customers.
Master Terminal customers tap into a large service organization with automated systems that streamline upkeep. Customers benefit from scale, offered by our one-to-many service platform.
Master Terminal must be there when you need it. We make that happen. In the background, our service team follows a schedule of software updates and operating systems maintenance. We constantly monitor servers, applications, capacity, and performance. When you need help, our experts are a phone call away.
Master Care also manages daily backups and secures multiple copies of data both on- and off-site. Should it be required, we also offer a mirrored standby (DR) site.
Master Terminal customers can subscribe to software updates. With Master Terminal online active management, updates are applied automatically, so your Master Terminal system stays current with the latest hardware and operating systems.
Your Master Terminal installation will be maintained to the latest (or latest -1) release - keeping you up-to-date with the latest functionality and performance improvements.
Your system is protected by best-practice security processes.
Master Care supports client systems hosted by Amazon web services.
IT isn’t your problem. Master Care online active management takes care of mandatory IT upkeep and problem detection and resolution.
Master Care support services are delivered for a set price. Unless your installation is significantly changed, there will be no surprises.
Talk to us. Email firstname.lastname@example.org.