Help and Support

Search the Help Centre

Visit the up-to-date help centre to upskill and get the most out of Jade ICM!

Now that you can access Jade ICM help online, it's never been easier to help yourself! The fully searchable help centre includes all the resources we have to support your success with the product. You can use the help centre to improve your understanding of the product, see what's new, and upskill new users. If you need to work offline, you can also download the latest version of the help centre and link to it from your installation of ICM.

Visit the help center

Need support?

If you need help with any issues or you have questions about Jade ICM, please log a support ticket. If you're an ICM customer and you don't yet have access to log a ticket, email us at and we'll set you up with a login to the Support Portal.

Log a support ticket

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