Jade Software
The impact of design thinking on customer experience
As humans, we tend to develop patterns of thinking based on our knowledge and existing ...
We built the world’s first digital barista. But why?
Bella is a conversational AI-enabled digital assistant, who can talk to you about most ...
The state of IoT in New Zealand
Internet of things (IoT) has been flying around for a few years now, with many people ...
The power of people and AI
Throughout every industrial revolution in history, we’ve seen how man and machine have ...
Why you don’t need to throw legacy systems out with the bath water
For many, the idea of replacing technology that is in fact only a few years old, ...
Why you can't just set and forget a Digital Employee
Unlike commodity technology, you can’t just launch and leave your chatbot. Just like a ...
Five types of return on investment that digital employees offer.
There’s no question that digital employees (intelligent chatbots) require investment and ...
Why so many businesses struggle to implement a chatbot solution that works
To understand what the fundamental changes in implementing successful chats are, we’ve ...
2050 insights we uncovered at Downstream 2019.
After taking some time to digest what was presented and discussed at Downstream 2019, ...
When member engagement is top priority – digital solutions are the answer
Organisations in the financial services sector have traditionally built and run their ...