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Keep your digital business humming

Support, Management, and Hosting

Digital business is about delivering your best, every day. With professional support and management for your systems, everything works properly now and in the future - through new software releases, unpredictable traffic, changing technology and security standards, and evolving customer demands.

It makes sense to take this load off your in-house IT team, especially as digital business models speed up the technology lifecycle. Our support and hosting options take stress away, and keep your software - and the environment and systems it runs on - up to date, fast, and secure. We can even keep software developers involved to make incremental improvements over time.

Support and hosting

A low-risk, single-partner approach

The low-risk way to release new applications and upgrade existing ones is to work with a single technology partner. Support and hosting from Jade means that the same people who design and build your solutions are responsible for keeping them fresh, reliable, and compatible with new devices and software.

Maintenance and enhancement

You work hard to get the user experience right when you create new software. Left as it is, that experience starts to date as soon as the solution goes live. Technology progresses, software falls out of date, and performance and security are affected.

With ongoing software improvements from the team that developed your solution, users can call on expert help and request enhancements. Enhancements and fixes could be in response to:

  • Your feedback
  • Changes in related technology (like technical environments)
  • New security requirements.

We’ll also proactively deal with issues that can slow your software down. You’ve invested in a quality, up-to-date solution. Maintenance and enhancement keeps it that way.

Managed Services

Our professional team take full accountability for running your software, and keep you informed with regular, transparent reporting.

Live Monitoring
Live Monitoring

As your software solution runs, our team keeps an eye on it, 24/7. We spot and solve issues before they affect users, so you have less to worry about. Think of it as constant health maintenance.

Active Online Management
Active Online Management

We completely manage the systems and applications that your digital business depends on, including operating systems and runtime environments (e.g. Windows, SQL, .Net, Java, and JADE™). We take care of upgrades and changes, keep versions current, and make real-time fixes.

Disaster recovery: Hot Standby
Disaster recovery: Hot Standby

For the mission critical systems, we can provide Hot Standby Recovery. This retains an almost-live backup of your solution and data. If a disaster occurs, it’s typically back online in 10-15 minutes, with almost no data loss.

Managed Services keep your software available, secure, fast, running, and patched.


We can also take care of hosting your digital solutions. This frees your IT team from provisioning and managing infrastructure. We can advise and give you the choice of Amazon Web Services, Azure, or Jade’s private, enterprise-grade cloud.  All options are:

  • Secure
  • Fully managed by us
  • Scalable
  • Reliable
  • Fully backed up, with optional hot standby disaster recovery
  • Anti-virus and malware protected

Let's talk digital business

Software supported and hosted by the team that made it. Sound good? sales@jadeworld.com.

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