AMERICAN EXPRESS REPORTED THAT CUSTOMERS ARE WILLING TO PAY 17% MORE FOR CUSTOMER SERVICE EXCELLENCE. WE’RE ALWAYS LOOKING FOR WAYS TO HELP BUSINESSES DELIVER PREMIUM CUSTOMER EXPERIENCES.
Businesses only need tolook at the lifetime value of its customers who aresusceptibletochurning, to understandhow much revenue isat risk.Customer Radar ran research to identity that number is typically 25% ofa business’scustomerbase.Reducing that number even byone percentage pointcanmakeasignificantimpact on revenue(and marginas the cost acquisitionfor new customersis typically muchhigher thanthecost of retention activities).So how canwe help businessincrease retention?
LISTENINGTO THE CUSTOMER
Out the outset ofour projects, we facilitateworkshopsto hear fromall stakeholders in a business (includingcustomers)to understand what their pain points are and what the idealcustomerjourney should be.Once the projectlaunches,we scheduleregularreviewstoimproveoutcomes and experiences.
BEING SMARTER WITH DATA
Customerloyalty increases ascustomersreceivegreater and greatervalue from your business.Andas data is the new gold,weofferdata enhancing services tohelpstandardiserecords,increase positive outcomes, andultimatelyenable businessestomaximiseROIfrom its initiatives.
DIGITAL EMPLOYEES
How can businesseshold on to more oftheircustomers? Using digital employeestostay open 24/7, answer all queries promptly, and always provide high-quality customer experiences.Powered by AI, machine learning, and other digital tools, digital employeesletbusinesses scale their operations while retaining excellent service.