Building a Digital First Financial Service


Digitisation is causing unprecedented disruption to the financial services sector. Customer expectations are evolving and new innovative technologies are changing the way the sector operates.

Hosted by our colleagues at Forefront Events, and facilitated by Justin Mercer, GM Australia at Jade Software this virtual discussion draws on the experience of Lisa Ryan CTO at Hume Bank, Dave Chapman CIO at G&C Mutual Bank and Mirella Robinson GM Digital and Technology Delivery at Latitude Financial Services, exploring how technology is supporting the business to be truly customer centric.


Chief Technology Officer at Hume Bank Lisa Ryan

Focused on the customer and banker experience and how this can be improved through better processes, understanding the "real" issues of "real" people, and resolving these through better service offerings and enabling technology in an agile way.

Chief Information Officer, G&C Mutual Bank Dave Chapman

Holding a number of senior IT roles in the Australian financial services industry for over 25 years, Dave’s broad experience encompasses applications development, networking and infrastructure, project and portfolio management, IT strategy development and execution, cybersecurity, data warehousing, business analytics, change and release management, core banking services, enterprise resource planning, process automation and service management. 

General Manager - Digital and Technology Delivery at Latitude Financial Services Mirella Robinson

Mirella leads enterprise wide Digital commercial and capability delivery, Customer Analytics & Data, Digital transformation and New ways of working (agile principles and practice based Centre of Excellence), Vendor & asset management, and Service Delivery at Latitude Financial Services.

General Manager Australia at Jade Software Justin Mercer

Spearheading the overall operations, which includes the sales, account management, marketing, and delivery teams in Australia, Justin has a reputation for adding tremendous value to clients’ businesses. Before helping grow Jade’s operations from scratch, he spent three years running projects around the world for a Barcelona-based advertising agency, and three years for the New Zealand trade agency in Wellington, Auckland, and Sydney.