Blog

Anchalee Hasty 08.07.2021 18 min read

Data: The Fuel of the Experience Economy

At the end of May we attended ADAPT’s Digital Edge Conference along with 130 Heads of ...

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Jade Software 21.05.2021 42 min read

Why CX is the ‘heartbeat’ of business - yet common challenges lower the pulse rate

Insights from a leading group of CDOs, CIOs, and heads of departments from financial ...

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Jade Software 04.08.2020 16 min read

Zurich: Sustainability and scalability in life insurance

Zurich Insurance Group is a leading multi-line insurer that serves customers around the ...

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Jade Software 06.05.2020 36 min read

Keeping people at the heart of digital transformation

This is a four-part series that dives into the post-COVID world we find ourselves in, ...

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Jade Software 18.12.2019 6 min read

Why digital projects should always begin with user experience design

What makes a digital platform most memorable to you? It’s likely good branding and design ...

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Jade Software 09.12.2019 6 min read

The impact of design thinking on customer experience

As humans, we tend to develop patterns of thinking based on our knowledge and existing ...

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Jade Software 05.12.2019 14 min read

We built the world’s first digital barista. But why?

Bella is a conversational AI-enabled digital assistant, who can talk to you about most ...

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Jade ThirdEye 09.07.2019 11 min read

The anatomy of a digital employee.

The capabilities of digital employees are close to infinite. The ways you can upskill ...

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Jade ThirdEye 10.06.2019 11 min read

Customer experience: New Zealand's pulse

How do you initiate and measure the success of projects that move the needle in a ...

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Jade ThirdEye 31.05.2019 8 min read

Applied AI – Why a digital employee is your perfect human assistant

From grandeur projects to ethical debates, workforce disruption to business efficiency, ...

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