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Jade Blog

The Future is Digital. Learn Where It Will Take You
Anchalee Hasty
Data: The Fuel of the Experience Economy

At the end of May we attended ADAPT’s Digital Edge Conference along with 130..

Anchalee Hasty
Why CX is the ‘heartbeat’ of business - yet common challenges lower the pulse rate

Insights from a leading group of CDOs, CIOs, and heads of departments from..

Mark Teasdale
Zurich: Sustainability and scalability in life insurance

Zurich Insurance Group is a leading multi-line insurer that serves customers 

Michael Howard
The impact of design thinking on customer experience

As humans, we tend to develop patterns of thinking based on our knowledge..

Michael Howard
We built the world’s first digital barista. But why?

Bella is a conversational AI-enabled digital assistant, who can talk to you..

Michael Howard
Customer experience: New Zealand's pulse

How do you initiate and measure the success of projects that move the needle..

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