Data: The Fuel of the Experience Economy
At the end of May we attended ADAPT’s Digital Edge Conference along with 130 Heads of ...
Why CX is the ‘heartbeat’ of business - yet common challenges lower the pulse rate
Insights from a leading group of CDOs, CIOs, and heads of departments from financial ...
Zurich: Sustainability and scalability in life insurance
Zurich Insurance Group is a leading multi-line insurer that serves customers around the ...
Keeping people at the heart of digital transformation
This is a four-part series that dives into the post-COVID world we find ourselves in, ...
Why digital projects should always begin with user experience design
What makes a digital platform most memorable to you? It’s likely good branding and design ...
The impact of design thinking on customer experience
As humans, we tend to develop patterns of thinking based on our knowledge and existing ...
We built the world’s first digital barista. But why?
Bella is a conversational AI-enabled digital assistant, who can talk to you about most ...
The anatomy of a digital employee.
The capabilities of digital employees are close to infinite. The ways you can upskill ...
Customer experience: New Zealand's pulse
How do you initiate and measure the success of projects that move the needle in a ...
Applied AI – Why a digital employee is your perfect human assistant
From grandeur projects to ethical debates, workforce disruption to business efficiency, ...
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