The Future is Digital. Learn Where It Will Take You.
Anchalee Hasty Jul 8, 2021 11:46:39 AM 18 min read

Data: The Fuel of the Experience Economy

At the end of May we attended ADAPT’s Digital Edge Conference along with 130 Heads of ...
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Jade Software May 21, 2021 9:19:00 AM 42 min read

Why CX is the ‘heartbeat’ of business - yet common challenges lower the pulse rate

Insights from a leading group of CDOs, CIOs, and heads of departments from financial ...
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Jade Software Aug 4, 2020 12:13:05 PM 16 min read

Zurich: Sustainability and scalability in life insurance

Zurich Insurance Group is a leading multi-line insurer that serves customers around the ...
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Jade Software May 6, 2020 2:21:00 PM 36 min read

Keeping people at the heart of digital transformation

This is a four-part series that dives into the post-COVID world we find ourselves in, ...
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Jade Software Dec 18, 2019 10:34:00 AM 6 min read

Why digital projects should always begin with user experience design

What makes a digital platform most memorable to you? It’s likely good branding and design ...
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Jade Software Dec 9, 2019 3:02:00 PM 6 min read

The impact of design thinking on customer experience

As humans, we tend to develop patterns of thinking based on our knowledge and existing ...
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Jade Software Dec 5, 2019 11:22:57 AM 14 min read

We built the world’s first digital barista. But why?

Bella is a conversational AI-enabled digital assistant, who can talk to you about most ...
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Michael Howard Jul 9, 2019 2:49:11 PM 11 min read

The anatomy of a digital employee.

The capabilities of digital employees are close to infinite. The ways you can upskill ...
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Michael Howard Jun 10, 2019 12:26:08 PM 11 min read

Customer experience: New Zealand's pulse

How do you initiate and measure the success of projects that move the needle in a ...
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Michael Howard May 31, 2019 3:54:04 PM 8 min read

Applied AI – Why a digital employee is your perfect human assistant

From grandeur projects to ethical debates, workforce disruption to business efficiency, ...
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