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Energy retail meets digital business

Customers demand easy ways to make choices about the energy they use and how they pay for it. Meanwhile, you need a faster way to make better, data-led decisions. The path to digital business transformation lies ahead.

Digital business isn’t about bolting new apps onto today’s business model. It’s about reshaping the way you operate, and adopting a solid data platform and a people-first mentality.

We help energy retailers make full use of their data, even if it’s locked away in back office systems. Then we design and develop software to empower your customers and staff, and make your business more efficient.

Our thoughts on energy

The business of energy retail is in a transitional time. New technologies like PVs, EVs, and battery storage are reshaping how customers generate, use, and purchase energy. Leveraging new technologies can provide you with closer, more transparent customer relationships. Download our ebook Untangling complexity in a consumer-led world: Tips for energy retailers.

Some of our work

Electricity Authority
Electricity Authority

At around 2 million electricity connection points, the Jade-built Registry collects and manages the data behind one of the world’s most open power networks.

Arc Innovations
Arc Innovations

We brought smart meter intelligence to mobile and the web for thousands of people. With a clear view of energy usage, people can make clearer, better decisions.

Meridian Energy
Meridian Energy

Meridian has recast traditional customer touch-points as smart digital services. Working with Jade, the energy provider is leading the charge to highly personalized services.

Ask what our experts could do for you: sales@jadeworld.com.

Get the right mix of digital business expertise

Data integration

Data is your most valuable asset but you miss out on insights, like a single view of the customer, when it’s stored in disparate systems. Our data transformation experts ask what you want to get out of your data, then make it possible. A single integration layer above your back-end systems needs only one connection from each underlying system, and one to each application. We unlock your data, make it easier to add new apps, and simplify the paths in and out of your systems.

  • Improve your customer service with a full view of every relationship
  • Open up usage and billing information to consumers
  • See the full picture and make better business decisions
  • Work with the data experts behind the Registry, smart metering innovations, and energy customer research

Innovation services

See how software innovation works by collaborating with our experts. We can help turn your digital strategy into a roadmap, ready for step-by-step implementation. Each software project starts with user experience (UX) experts working alongside customers to discover what people really want, quickly iterate possible solutions, and arrive at a workable, professional design before you’ve invested too much in development or other costs.

  • Respond to, or even lead, digital-first competition
  • Let customers make easy, informed choices about their power usage and bills
  • Get new software or apps to market quickly
  • Offer an experience that no-one else can

Data analytics

Our analytics specialists find new value in your data. We work with you to understand which areas have the most potential value, then design and implement solutions that draw out new insights. Data can reveal unexpected patterns, behavior, and opportunities.

  • Tap into the expertise behind the Registry - the industry's most complex data store
  • Find new insights in the data you already have
  • Fine-tune customers' plans and offers

Software development

Our developers form fast, flexible teams. We work in small chunks and share our progress as we go. Customers, designers, and user experience experts keep us true to the goal of building software that people love. On the way to creating the finished product we deliver early concept design, prototyping, and alpha and beta testing.


An experienced development team that's already delivered:

  • Web portals and mobile apps relied on by energy consumers
  • Robust, secure, mission critical systems like the Registry
  • Innovative solutions that no other energy retailer can match

Support and hosting

Rather than give your IT team any more to worry about, our enterprise-grade services keep your software and environment running, up-to-date, and secure. Options include round-the-clock monitoring, proactive upgrades and changes, hot stand-by disaster recovery, and full hosting services.

  • Adopt new software without adding to your team's workload
  • Professional, enterprise-level security and services

Digital business and energy: Our take

Companies in the energy sector are tackling a common set of problems. We’ve put our thoughts together on how you can become a digital-first business.

Let's talk digital business

Accelerate your transformation. Email sales@jadeworld.com.

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